Service Support
Thermolab is constantly striving to bring about a better tomorrow through achievement of new horizons of growth. Our constant effort to develop new and improvised products and strict adherence to industry protocols have helped us not only augment our domestic market, but also establish in nascent international markets.
Our belief in quality and delivering nothing but high quality products have led to the global acceptance of our products. With our efficient channel partners, we have developed a strong support grid that is the very base of our foundation and growth globally.
The combination of our endeavors and burning desire to build a remarkable presence on a global scale has enabled us to establish ourselves in more than 60 countries across the globe.
Currently, we are present in USA, Canada, Europe, Peru and Nicaragua in South America, Australia, Egypt, Ethiopia, Zambia, Tunisia, Uganda, Kenya, Zimbabwe, South Africa, Algeria, Ghana and Cameroon in Africa, Turkey, Jordan, Syria, Yemen, Oman, UAE, Saudi Arabia, Kuwait, Pakistan, Nepal, Bangladesh, China, Thailand, Vietnam, Malaysia, Singapore and Indonesia in Asia.
Furthermore, we are continuously striving to penetrate and establish our footprints in other major regions of the world.
Pre-Sale Support
Thermolab assists you from the beginning in terms of applications, all the way to advanced technical queries. We readily provide you with specifications on our products to assist you with applications and orders. We respond promptly to all the inquiries and work seamlessly across our team and distribution network.
Installation & Modification
We follow IQ, PQ, OQ Installations and Quality Assurance Protocols for each phase of the manufacturing process for pharmaceutical equipment. We also take care of dismantling, shifting and re installation of Walk-in Chambers, modification of existing chambers (Control system, Refrigeration system and Humidity system). Our installation and modification services also include service setup and upgradation of Thermolab software compatible with Windows 10.
Technical Support
Our devoted client assistance support team endeavors to offer unmatched online technical support and response times to all of our customers. Many of the commonly encountered queries are answered and mentioned in our documentation like User Manuals and Instruction Cards which we will readily provide to you. Our support team will proactively assist you for after sales, spares, AMC and modification support.